Pay an Electronic Bill

What Can I Do? Pay an electronic bill View the bill details File an electronic bill Manage invoices

You can receive some bills electronically through Carolina Trust Business Bill Pay. These electronic bills, which are also called e-bills, typically contain the same information included in the printed bills that are mailed to you.

Approvals

Payments made by Level 3 Users must be approved before they can be processed. Payments made by the Level 1 User or any Level 2 Users don't require approval. For more information, see Approving Payments.

Preferred Account

A preferred account is the account from which you pay most of the bills. When you designate an account as a preferred account, it appears first in the Pay From list by default. The preferred account applies to all users in the business.

Note: If you change the preferred account, the account you select becomes the preferred account for all users in the business.

To change the preferred account, simply select another account in the Pay From list. When you choose a different account, the Make Preferred Account check box appears so that you can select it for the new account.

Note: You must make a payment to designate a preferred account. If you select the Make Preferred Account check box but don't make a payment, the previous account selection continues to appear as your preference.

Payment Calendar

You can use the payment calendar to determine the pay date you can select to pay the bill. The calendar shows:

• The pay dates available in the current month. You can scroll to future months, if necessary.
• The earliest date you can select for the biller to receive the payment.
• The due date for your bill if you are paying an electronic bill or if you set up reminders for the bill you are paying.
• Whether the biller accepts payments on the same day or the next business day. (An asterisk appears on the current date or the next business date.)

Invoices

You can attach as many as 10 invoices to a single payment. Adding invoices allows you to track additional information for the payments, including any discounts that may apply. After you add the invoices, Carolina Trust Business Bill Pay displays the total invoice amount as the payment amount. You can enter a different payment amount if necessary.

Note: Because invoices cannot be attached to electronic payments, we send the payment by check, including all of the invoice information, in the U.S. mail.

Paying an Electronic Bill

If you have one or more electronic bills due from the biller, the following icon appears in the Pay Bills section of the Payment Center: 

To view electronic bills:

1. Click Payment Center on any page.
   The Payment Center opens.
2. Go to the Pay Bills section.
3. In Pay From, select the account from which to withdraw funds for the payment.
   To make this account the default selection, select Make Preferred Account.
4. Click the bill due icon next to the biller name.
   A summary of the unpaid bills appears in a separate browser window.
   Note: If you receive more than one bill in the same billing cycle, you see both bills listed on this page. For example, if you're closing a utility account, the utility company may send you a bill for the previous month and then a final bill for any remaining days of service.

To pay an electronic bill:

1. Select an amount option for paying the bill.
   The options vary based on the information we receive from the biller. You can always pay an amount that is different from the options the biller provides.
   Note: If you have a credit with the biller that covers the bill amount due, all of these options are unavailable. You don't need to pay the bill; however, you can file it to remove it from your list of unpaid bills.
2. Review the pay date and change it if necessary.