What Can I Do?
For your protection, you must sign in to use Bill Pay.
Signing in provides an added level of security for your service.
You must also sign in again if you're not active in Bill Pay for a set period of time (usually 10 minutes).
Automatic sign out helps protect your payment information if you're called away from your computer.
Note: If you're unsuccessful after five successive sign-in attempts, a message informs you that you're locked out of the service and cannot sign in again. If this happens, contact customer service.
Signing In to Bill Pay
To begin using Bill Pay, you must first sign in.
To sign in:
- In User ID, type your user ID.
- In Password, type your password.
- Click Sign In.
Note: The first time you sign in, you may be prompted to change your password for added security.
Resetting a Forgotten Password
If you forget your password, your authority level determines how you can change it.
- For Level 1 Users, click the link Forgot your user ID or password? to open the Sign In Assistance page where you can change your password.
- For Level 2 Users or Level 3 Users, contact the Level 1 User, who can change your password on the Manage Administration Options page.
Signing Out of Bill Pay
When you finish using Bill Pay, click the Sign Out link at the top right of the page. It's a good idea to sign out when you're finished with Bill Pay, even if you plan to continue using your computer.
If you forget to sign out for some reason, your session automatically ends after several minutes of inactivity.